Franchisees do not carry out the repair work themselves, instead their role is to project manage the entire insurance claim and repair process, from survey to completion.

Following an initial damage inspection, franchisees liaise with the insurance company, gaining authorisation, enlisting contractors, and ensuring that the work is completed to a high standard. 

Having the knowledge to know what needs to be done, and by who, is essential.

Preston-based franchisee John Ingram said: “The more you know about a subject the more informed you are. Aspray training courses have helped me to be more prepared when attending calls, and from a commercial point of view, it helps me to make more money.”

Although specific knowledge is not essential for starting an Aspray franchise, individuals need to be well organised and enthusiastic, and have a commitment to growing their own business.

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