Aware of the need for reliable domestic cleaners in her local area, she decided to research her options for starting her own business.

She said: “I was attracted to franchising as I had no previous business experience and the franchisors proven system covered all these needs in their training programme.

“I particularly liked Merry Maids due to it having a strong brand name, and I now enjoy the camaraderie that enables me to share experiences and knowledge with other franchisees.”

Merry Maids, part of the ServiceMaster Group, contribute towards her support and growth, and Mrs Roberts knows that she can call on the specialised, knowledgeable support personnel when required.

She now employs a manager, quality supervisor, a trainer and a team of Maids. The business is run from a unit, which is set up to cater for the growth of their business over the coming years.

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